Sametime Video MCU problems

When applying the latest version of the Video MCU available on Fix Central 9001-ST-Media-FP-SPIR-9ZTF3Z I faced problems when configuring the VMCU to use a TURN server.


I uninstalled and tried again but the result was the same. I found a draft Technote which didn’t help.

“service soft_mcu status” returns “SoftMcu service is unavailable” although soft_mcu is up.
“service soft_mcu status” returns “SoftMcu service is unavailable” although soft_mcu is up.
You will encounter errors in accessing setting of MCU in System Console Server (SSC).
“An error occurred while retrieving the IP service.” in accessing “Video MCU global settings”.
“An error occurred while retrieving Video MCU users.” in accessing “Manage Users”.
“An error occurred while retrieving alarm health status” in accessing “Active Alarms”.
“An error occurred while logger configuration data” in accessing “Configure Logging Settings”

Due to deletion of necessary files under /tmp by tmpwatch cron.
Linux OS.
Diagnosing the problem
Video MCU places some files under /tmp directory including httpd.listen.conf that is necessary for status check of Video MCU (“service soft_mcu status”).

Resolving the problem
If you can not find it, tmpwatch cron has deleted files under /tmp unaccessed for more than 10 days as default.  Chek your cron setting and delete or modify the settings.
Stopping and starting re-create necessary files under /tmp.

I also found After updating Sametime System Console not able to see settings for VMCU which I followed even though I had not installed the SSC hot fix SPIR-9VM7XJ. This didn’t work either. I raised a PMR. Waiting for it to make it’s way up to L3 is slow going so I decided to uninstall and use an older version of the VMCU, 9001-ST-Media-FP-SPIR-9RHDAJ, which I could configure and didn’t get “an error occurred while retrieving the IP service.”

There was a bit of too’ing and fro’ing and the long and short of it is that I got the SSC hotfix, which I applied, and then upgraded the VMCU but I still got “an error occurred while retrieving the IP service” when attempting to update the settings.

L3 responded and told me that there is a known problem configuring the TURN server from the SSC and below is how to manually configure these settings.

  1. Open /mcms/Cfg/IPServiceListTmp.xml  (Make the backup of IPServiceListTmp.xml in case something goes wrong, so you can recover)
  2. In SIP_ADVANCED section, set three parameters as below:
    1. Set ICE_ENVIRONMENT to iceEnvironment_standard. By default, value is iceEnvironment_none.
    2. Set STUN_SERVER_IP to TURN server IP.  By default, value is
    3. Set TURN_SERVER_IP to TURN server IP.  By default, value is
After these changes, SIP_ADVANCED section will look like this.
3. Restart the MCU service with “service soft_mcu restart” command. This will copy the TURN configuration from IPServiceListTmp.xml to IPServiceList.xml. MCU is now configured with TURN server. If you have any issues, send us  IPServiceList.xml and  IPServiceListTmp.xml files.
After doing this the the settings were populated correctly BUT you cannot update the values from the SSC, you need to change them in IPServiceListTmp.xml.
IBM tell me that an SSC fix will be available in 9.0.1 release soon.